Artificial intelligence (AI) and automation are becoming central themes in industrial and IT discussions. Recent survey results from Tideworks Technology Inc. and Port Technology International (PTI) highlight a significant gap between the industry’s enthusiasm for innovation and the outdated technology systems in use at many terminals.
The survey assessed technology adoption among intermodal operators across North America, Europe, Asia, and Latin America, including various terminal sizes and operational models. The findings showed a stark contrast between the strategic priorities of many terminals and their actual technology adoption.
While 73% of terminals with networks of 11 or more recognize AI and digital transformation as essential for future competitiveness, only 36% currently utilize AI for operational data collection and analysis. The persistent issues in operations, infrastructure, and integration are impeding progress in digital transformation.
Notably, 63% of terminal respondents identified capacity and yard utilization as their biggest operational challenges, while real-time visibility and limited analytics expertise were highlighted as additional barriers. Integration challenges with external partners and customers were reported by 60% of respondents, indicating that seamless connectivity is crucial for effective data management.
These findings underscore the necessity for foundational systems that can alleviate current operational pressures while supporting real-time visibility and enhanced capacity management in terminal networks. Chad Van Derrick, vice president of software product management at Tideworks, emphasized that the appetite for AI and automation is evident, yet readiness remains a significant challenge.
For terminals to fully realize the benefits of these technologies, investments in modern data platforms, clear governance, and optimization tools are essential. Overall, the PTI/Tideworks Emerging Tech Survey revealed mixed progress and ongoing challenges in technology adoption, underscoring the need for strategic improvements in digital readiness across the sector.